Carte Pokémon VSTAR Universe S12A 192/172 : Roublenard

Absolutely! All our products are official and 100% authentic. We source them from authorized retailers certified by the Pokémon Company. Our team is committed to thoroughly verifying the origin of each product before shipping. As for the individual cards, most come from reputable collector shops in Tokyo, ensuring impeccable quality.

Indeed, all individual boosters (whether they are offered, included in discovery packs, or available for sale on our site) come from sealed displays, which we randomly select to include in the orders. This means that it is entirely possible to discover ultra-rare or even secret cards inside each booster!

The shipping and package preparation process usually takes between 0 and 72 hours. After that, the delivery time depends on the chosen shipping method: for FedEx shipments, delivery is estimated between 3 and 6 business days, while for deliveries to pick-up points, it takes between 8 and 12 business days. For our customers in Switzerland, Réunion, and Martinique, shipping via Japan Post takes about 10 business days.

Please note that these times are indicative and may vary slightly depending on the efficiency of local postal services.

Note: We cover customs fees, import taxes, as well as insurance against loss and theft exclusively for deliveries to pick-up points.

We offer shipping to mainland France, Martinique, Réunion, Switzerland, and Belgium. If you reside in a different country, please contact us before finalizing your purchase.

After placing your order, we prepare and ship it within 0 to 72 hours. Once shipped, you will receive your tracking number. Here's how it works:

Pickup Point Delivery:
You can track your package on the official Mondial Relay website. Once you receive the email with your tracking number, it means your package is on its way to France. We need to wait until it arrives in France and is delivered to Mondial Relay before your tracking number becomes active. On average, activation takes 6 business days from when you received the email. This is the time required for us to handle the import taxes for you!

FedEx:
You can track your package on the official FedEx website.

Japan Post:
You can track your package on the official postal website of your country (for Switzerland, for example, Swiss Post).

Are the packages well-protected?
Yes, the packages are protected with bubble wrap envelopes or boxes with bubble wrap and Japanese newspaper (sometimes, you might get to follow the news with it ^^). No worries!
For individual cards, the most valuable ones are always protected with a sleeve and soft top loader, along with cardboard and bubble wrap to ensure safe transport.

Can I request a product not available on the site?
Yes! This happens every week. We search for all the products you want in Japan.

You can contact us through social media (Instagram, Facebook, and Twitter), via the chat at the bottom right, or directly by email at Contact@pokemoncardmarket.com